The group today released its second quarter results, which revealed that only 89,000 new customers had joined its broadband services during this period. The figures represent a 37,000 decrease from the previous quarter and take Carphone’s total customer base to 2.5 million.
The results failed to meet analysts’ forecasts, which predicted that the group would connect 100,000 new customers during the quarter.
Last month Carphone announced that it would give away free laptops to customers who signed up to AOL Broadband. The deal has seen connections increase and the group believes that that the campaign will enable it to reach its targets in the next quarter.
But Carphone is facing increasing competition in the UK broadband market after the launch O2 Broadband last week and Sky Broadband last year.
Carphone Warehouse CEO Charles Dunstone said: “I am very pleased with the progress we have made in our fixed line business, with visibility of future profitable growth increasing all the time.
“We now have over one million TalkTalk broadband customers, while the focus in AOL has been on customer migrations and network roll-out. As a result, over 80% of all new broadband customers are now connected directly to our own network.”