Ofcom forces VoIP providers to offer 999 calls

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VoIP users are currently unable to make calls to 999 or 112 and recent research showed that 78% of customers weren’t aware of the situation.

The ruling will apply to VoIP providers that offer either incoming and outgoing calls or outgoing calls only to normal UK numbers.

Ofcom chief executive, Ed Richards said: "As new voice services develop and become more mainstream, regulation must evolve too.

“In the future, consumers will be confident that if they can make calls to ordinary national numbers using their VoIP service then they will be able to call 999 or 112 in an emergency".

 

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