One all in row over cashback


The latest round of consumer tribunal hearings of cashback ‘victims’ has seen one outcome
in favour of the network and the other for the customer.

Customers of cashback dealer Dialamobile, which went into liquidation in July last year, claim they should be released from their network contracts due to a lack of cashback payments.

About 50 have taken their cases to the Communication and Internet Services Adjudication
Scheme (CISAS).

CISAS dismissed a case brought by a Dialamobile customer last month, in which the customer had signed for five Orange handsets between December 2006 and May 2007. The case was thrown out by the tribunal because the customer’s contract terms were contained in each of the five purchases, and the details of the contracts were clear.

But another case heard last month saw CISAS rule another Dialamobile customer should be released from his Orange contract because the retailer sold the handsets without the box, and the contract details within. Orange has been instructed to waive all charges for that customer for the period following October 24 last year.

A similar case heard in March saw CISAS rule Orange should release a customer from three
contracts which were subject to cashback from Dialamobile. More cases are expected to be heard in the coming months.

Orange declined to comment.