Staff in T-Mobile stores have been informed that 60 per cent of all picture messages sent by customers using the network are failing.
Store staff were told last week in an internal email, the issue, which is effecting all T-Mobile customers, is intermittent and was being looked in to. The problem has so far lasted one week. T-Mobile has given staff no timescale yet for a resolution to the problem.
A T-Mobile staffer said: "Fortunately not many people have complained because it doesn’t fail every time. It’s a case of, if at first you don’t succeed, try and try again."
T-Mobile was unavailable for comment.