T-Mobile’s trial of a new commission scheme is to be made permanent from October 1 (see issue 421).
Staff were told of the change via the company in-tray last week.
The original scheme awarded staff points on every sale towards bonus targets and was criticised as unclear. The new scheme gives staff set commission on prepay sales (£3) and new contracts (£5).
Store managers will receive store targets which, if met, will see both managers and staff earn a quarterly bonus on top of commissions.
One staffer said: "The old point system was rubbish; no one ever really knew what they were earning. It was too complicated.
"One sales advisor in the area took home £800 commission last month, so it is a big improvement."
Another said: "Staff love it because they are earning more money than before."