3 launched a new commission scheme for its retail staff last week.
The new scheme started on October 1 and is based on sales margins rather than volume. 3 said the new scheme ensures staff are meeting the customer’s requirements by looking at their usage and choosing tariffs accordingly.
The commission system was trialed for three months in 103 stores around the country. During the trial staff performance was monitored and it was found that sales margins increased during the trial.
Director of retail Ian Parpworth said: “This is a simple and effective way of motivating our staff whilst rewarding the right sales behaviour to ensure the best customer experience.”