Service provider Timico has opened a new customer support centre in Ipswich to monitor customers’ telephone networks round-the clock.
The ‘network operations centre’ offers support to around 10,000 Timico customers running ADSL connections and private computer networks.
“Our largest network has around 1,500 ADSL connections, but many thousands of customers have only one,” said Timico Group chief technology officer Trefor Davies (pictured).
“We also manage an estate of leased lines which are typically integrated with ADSLs in MPLS-based private wide area networks.”
Timico operates four data centres in London’s Docklands, and switching stations in Newbury and Ipswich, to control its customers’ computer networking.
“Our network changes every day as new customers with new needs come online,” said Davies.
Timico is offering customers network monitoring of private, as well as public, networks.
Its solution is to use a virtual server for private networks requiring ongoing monitoring – a virtual server sits inside a customer’s private network, but is accessible via a secure command line from the network operation centre.
Private network monitoring covers bandwidth usage on a link, router temperature, UPS battery voltage, response times and hard drive capacity.