Orange has temporarily withdrawn the BlackBerry Bold (pictured) from its handset portfolio after complaints about software issues.
O2 denied it had followed suit, despite retail staff claiming it was not currently being delivered to stores in spite of high demand.
The device is not currently featured on O2’s website. Mobile News understands Vodafone is still stocking the device.
Problems reported include the phone switching itself off and extremely poor battery life.
Several websites reported seeing a leaked memo from Orange senior management informing employees it was pulling the Bold indefinitely. Orange’s website listed the Bold as ‘out of stock’.
The memo allegedly read: “Following reports of software issues with the BlackBerry Bold across a variety of mobile operators, Orange has decided to act in the interest of its customers by suspending shipments of the device in the UK.
“We are awaiting feedback from RIM as to when an industry-wide fix will be in place, and expect this suspension to be an interim measure.
“BlackBerry/RIM are doing everything they can to resolve this issue and will be completing full testing and validation to ensure future handsets do not have any quality issues. This may take a couple of weeks so it’s up to us to do what’s best for our consumers.”
In a joint statement, RIM and Orange said: “Orange UK is committed to providing the BlackBerry Bold to its customers in the UK, however Orange UK and RIM are currently working on providing a maintenance release of software to address some reported 3G related concerns.
“Although the reported 3G concerns have been limited to a minority of Orange customers, Orange UK and RIM … felt it prudent to introduce a maintenance release of software for Orange UK customers.
“Orange UK and RIM apologise to customers for any inconvenience and expect to provide a software maintenance release soon.”