TalkTalk launches ‘Emergency’ plan


Carphone Warehouse’s broadband arm TalkTalk is to launch a new tariff to help existing customers facing financial hardship.

The ‘Emergency Plan’ will launch on January 30 and will cut the £6.49 monthly fixed line and broadband charge for the first six months of the contract. Customers will only pay for the line rental and will be moved back to the ‘myTalkTalk’ standard package after the six months period.

The Emergency Plan comes with 512kbps speed, 1Gb download limit and inclusive UK weekend calls and anytime calls to other TalkTalk customers. Premium, international and mobile calls will be barred to limit expenditure.

The tariff will be available to customers who have been with TalkTalk for six months or more and eligibility will be judged on a case by case basis. Customers in debt to TalkTalk for more than 50 days will not be eligible until the debt is cleared.

Carphone Warehouse chief executive Charles Dunstone said: “If you’re anticipating hardship, perhaps as part of a job loss, your home phone and broadband service has never been more important in helping you get back on your feet. We hope our Emergency Plan will keep people connected, and give them the opportunity to apply for jobs and learn new skills.”

Ofcom director of Consumer Policy Claudio Pollack said: “Ofcom welcomes initiatives by industry to reduce the cost of communications in the current financial downturn.”