T-Mobile UK has informed areound 480 store staff they will not receive a pay increase this year, typically 2.5 per cent of salary in January and subject to performance.
All T-Mobile territory managers, regional managers, store managers and deputy store managers for its entire 300-strong retail estate have been affected by the pay freeze.
T-Mobile has also cancelled its annual general staff meeting, attended by all store staff across the country.
T-Mobile sales advisors and seniors sales advisors, which number closer 2,000, will receive the pay rise, Mobile News understands.
T-Mobile was unavailable for comment at press.