O2 has developed a new ‘Essentials’ mentoring programme for 4,000 of its managers.
Launching next month, the programme outlines guidelines and milestones to achieve. Staff can also access additional support via an online tool.
A two-day workshop is to be piloted at O2’s Slough head office next month. O2 aims to run the workshop every two months.
O2 talent development business partner Esther Flatley said: “The investment in this programme is nothing compared to the anticipated results as the employee experience will be improved.
“We know the market is changing, but it’s important to keep investing in the skills set of our staff. The programme is critical in keeping staff motivated and retaining staff.”
O2 is also looking to increase productivity by further investing in apprenticeships.
It is currently recruiting 10 people for its Technology Advanced Apprenticeship Programme and two teams of five for its Customer Service Apprenticeships Programme. Both will commence in September.
The Technology Advanced Apprenticeship Programme is a two-year IT-based scheme to train staff for head office IT roles. Apprentices will be assigned a mentor and trained up to NVQ Level 3. They will also receive a Technical Certificate in ICT and Key Skills.
The Customer Service Apprenticeships Programme is a one-year scheme running at O2’s Preston Brook and Bury sites. Apprentices will gain a Contact Centre NVQ level 2 and can continue the course up to NVQ level 3.