20:20 ‘baffled’ at Samsung fake charger claims

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20:20 Mobile managing director James Browning said he was “baffled” by Samsung’s allegations of supplying counterfeit mobile phone chargers and “deeply disappointed” with how the manufacturer has handled the situation.

The distributor holds only an accessories contract with Samsung after its handset distribution contract was terminated last year after the manufacturer deemed the distributor to be selling excessive grey stock. Samsung this week accused 20:20 of supplying counterfeit mobile phone chargers and is said to have terminated its accessories distribution contract.

However 20:20 remains hopeful of resolving an investigation by testing of the suspect chargers. It said Samsung had not given reasons for having suspicions over the chargers’ origins. It is adamant it only deals with genuine manufacturer products.

The suspect chargers were found in 20:20 Mobile’s returns warehouse. 20:20 said they came from “more than one distributor”.

20:20 Mobile managing director James Browning said: “As the UK’s largest distributor of accessories, we’re committed to combating non-compliant products within the supply chain.

“Given this commitment, we will fully co-operate with Samsung in resolving the current allegations once they are clarified.

“I am, however, deeply disappointed in the way Samsung has dealt with this issue. In particular, I feel that communication to customers and the media before informing us and concluding their investigations has been deeply unhelpful and prejudicial.

“I am baffled by this approach as we have worked closely with Samsung since they raised concerns over product authenticity.”

20:20 has provided Samsung with detailed stock analyses, including batch numbers, free access to stock for inspection, and thorough testing of items in its laboratory.

20:20 has also hit out at Samsung for its lack of communication over the debacle.

“We have not received any formal communication from Samsung about their reasons for concern over product authenticity. Our test lab can find no variance between the products Samsung are happy with and those they have concerns over,” said Browning.

“20:20 Mobile has strict procedures in place to ensure products sent to customers are authentic, and this includes certification, batch tracking and testing. We have formally responded to Samsung and are awaiting further clarity from them.”

Samsung UK and Ireland vice president Mark Mitchinson declined to comment except to say the two companies were discussing the situation.

 

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