Mainline’s dealer IM help service

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Mainline has launched an online chat service to provide its dealers with an instant response to queries.

Dealers who have an ‘iManage’ account with Mainline can now log in and click to start the ‘Online Chat’ system, similar to instant messaging. They then select one of the Mainline’s online departments and make their enquiries.

The service also allows dealers to attach documents and print or email a transcript of the conversation. There is also the facility to provide feedback and rate the support they receive.

Mainline director of dealer sales Gail Hollinshead (pictured) said: “We have always aimed to provide our dealers with prompt replies to their queries and the Online Chat service is designed to make that service even more efficient.

“The additional channel of communication will make all Mainline departments even more accessible and responsive to our dealers.”

 

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