O2 has announced a restructure of its customer service department, with 160 jobs to be cut.
The areas under review are customer support functions and management teams. The network said it would re-skill employees for redeployment to other roles within the company where possible. It claims that the restructure is not driven by the recession.
A spokesman said: ‘We need to change some of our customer service roles so we can continue to meet the needs of our customers in a cost effective manner. Our core market has matured, competition remains intense and we are increasingly developing and supporting a broader range of products and services. As a result, some new customer service roles will be created but we do expect a net reduction of around 160 roles.”