Parallel Lines: UC guarantee


As previous crisis events have shown, the city can grind to a halt if the infrastructure or capability to work from home aren’t in place.

Take the terrorist attack on July 7, 2005, for example; the city could not continue to function without the right technological resources. Unified communications enables businesses to function properly, even in disaster situations.

Businesses are becoming more aware of this, and looking to identify contingency plans in case of disaster.

Their main concern is enabling staff to work from home and providing them with the necessary tools for when such scenarios happen. It sounds alarmist, but the fear within business is very real. Lost hours equal lost revenues and lost profit. In this economic climate, when business is battling to maximise productivity, that is an extremely unwelcome prospect.

Organisations need disaster recovery products, but they also need to be sure staff can work from home in the event they cannot make it to work.
The swine flu pandemic is just that, a pandemic. Companies again need to look for a solution to keep business going in case employees have to stay at home.

These crisis situations are the main reasons customers are approaching companies like us to provide a unified communications solution for mobile, or remote workers.

Customers who bought Microsoft software are now looking at ways to integrate the software with telephony capabilities. This reduces costs and enables a more fluid work experience.

As a result, VoIP products have been a key driving force in the unified communications space and it is growing rapidly.

This coupled with video conferencing tools, which enable a streamlined experience for those wishing to interact with other employees without feeling like the employee is out of the office.

Virtual computing and cloud computing are also taking off, benefiting both home and office workers.

It reduces the amount of space needed in an office, enables workers to access information on the server from another site, and from different platforms.

End users are seeing the potential and are interested in the propositions.
So what does this mean for the future?

Full article in Mobile News issue 442 (June 29, 2009).

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