Fixed line service provider Unicom has reported a 14.3 per cent increase in profits and a seven per cent rise in sales to the end of April 2009.
Unicom, which has offices in Birmingham, Ipswich, Leeds, Milton Keynes, Newcastle, Nottingham, Sheffield, Stoke and Crawley, saw turnover increase from £41.6 million to £44.5 million, with pre-tax profits at £11.2 million compared to £9.8 million to the end of April 2008.
Unicom operations director Chris Earle said: “2008/09 has been another excellent year of trading and forecasts for 2009/10 are equally positive. We are expecting turnover to reach £48 million and profits are projected to rise to well over £12 million.
“We attribute our continued success to the fact we provide our customers with highly competitive prices – fixed for three years – and we ensure all customers receive the highest possible levels of customer service.
“We’re a relatively small business with a small, closely-knit and efficient management team. We are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98 per cent of calls answered within three seconds, and managers and directors who are hands-on and accessible.
“Customer retention is running at 86 per cent, against a sector average of 70 per cent. Of the 14 per cent we lose, less than a third go to competitors. The remainder are businesses which close or move premises.”