Parallel Lines: Business UC strategy

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Businesses’ UC strategy

Unified communications is the ability to combine communication platforms, such as email and instant messaging, with VoIP telephony and presence and preference information. It gives UK users the ability to vastly improve their communication and collaboration capabilities.

When an organisation decides to adopt these technologies by implementing a comprehensive unified communications strategy, it needs to consider the complexities of bringing together a number of diverse key platforms, and choosing carefully which vendor to provide and deliver best value.

The adoption of a unified communications strategy is becoming increasingly popular among UK organisations as it can improve business processes and employee productivity, reduce communication delays and allow for better response times to customers.

In order to adopt a successful unified communications strategy, IT managers must consider a number of aspects in order to take full advantage of its benefits. Companies can no longer afford to implement new technologies without a sound business case.

Although unified communications should now be considered an integral part of any successful IT strategy, it is essential the solution actually streamlines and improves communication processes, rather than simply ending up as a further support burden for the IT department.

A recent trend has seen the introduction of Microsoft’s Office Communications Server (OCS).

This product supports integrated voice, video, instant messaging/presence, and telephony features through a software-based platform. Many IT decision-makers are closely watching Microsoft’s entry into this space as they develop their own unified communications plans.

 

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