Mystery Caller: Porting

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All the SIM cards used in our network mystery caller are privately purchased from independent dealers and retail shops. This means the networks have no way of knowing it’s Mobile News calling them.

6: Orange

“Three months for my PAC code? Really? She checked with the PAC code team. “No, sorry, 15 minutes,” she corrected herself”

Manner – 2/5
Understanding – 3/5
Knowledge – 1/5
Helpfulness – 1/5
Clarity – 2/5
Overall – 2/5
Total – 11/30

5: Virgin Mobile

“Did Virgin Mobile even want to keep me? Tandol was helping me pack my bags”

Manner – 3/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 14/30

4: T-Mobile

“Feeling a little sorry for her, I gave her a nudge and asked about the wisdom of switching networks. “I’m sorry,” she said and the line went dead”

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 16/30

3: O2

“In passing, he told me of an O2 SIM-only deal. In passing, I might even have considered it. Then we said our goodbyes”

Manner – 2/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 17/30

2: 3

“I stood firm. I was put on another New Order guilt trip before Cajnal returned to offer me an even more improved deal”

Manner – 4/5
Understanding – 4/5
Knowledge – 5/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 25/30

1: Vodafone

“Natalie managed to provide me with all the information I needed without a hint of desperation”

Manner – 5/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 5/5
Total – 28/30

Summary

A mixed bag of results this time around, with Vodafone and 3 fi ghting for top spot with impressive resourcefulness to stop Mystery Caller joining a rival. In 3’s case, it was a little desperate. In Vodafone’s it was very convincing despite a hiccup at the start.

Orange was a disaster from the o  with the sta  appearing more confused than myself. Virgin Mobile and T-Mobile seemed happy to let Mystery Caller leave, without any real fuss. O2 appeared stubborn, but redeemed itself, marginally, by mentioning an alternative solution at the death.

Full review in Mobile News issue 444 (July 27, 2009).

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