3 clawbacks anger dealers

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3’s aggressive clawback terms were made more onerous last month as it started to reclaim commission from dealers for business contracts that do not last their full term.

Dealers will be clawed back for business customers that exit their contract, even in the last few months after 3 has taken significant sums itself from line rental.

One distributor said: “3 reserves the right to clawback full commissions on all business connections if there is a disconnection for any reason within the life of the contract.”

A 3 spokesperson said: “We are clawing back on disconnections but no longer clawing back on non-payments from customers – 75 per cent of all clawbacks.”

 

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