Fonemenders extends 3 contract

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Fonemenders has opened a new store in Dublin today as its 3 Ireland service contract is extended to cover SME fulfilment also.

The new store is situated in Dublin’s General Post Office (GPO) Arcade, close to Henry Street, home to around 13 mobile phone shops. The company expects to gain business from these stores.

The repair centre will also house a ‘Techmenders’ facility for general electronics repairs of items such as iPods, laptops, Nintendo DS consoles and PlayStations.

Conor Headon, group chief executive for parent company, the Commercial Wireless group, said the Techmenders division of Fonemenders had grown quickly since it was first established within the company’s South Anne Street store in Dublin.

Techmenders concessions will also be opened up in the Cork and Limerick Fonemenders stores.

Said Headon: “Techmenders was created after we had a number of customers coming in with non-phone items for repairs and we had to turn them away so we decided to convert our unused store areas into repair stations for items such as iPods, iPod Touch, notebooks, Nintendo DS, Play Station. Someone has even come in with a hair straightener.”

Fonemenders is contracted to do all of 3 Ireland’s repair and service work. The contract was renewed in December for three years and recently extended to include a fulfilment service for the network’s direct SME customers to boost its share of this market.

Said Headon: “It is not just box selling but a five star experience. We call customers in advance to understand what they need and meet with them rather than do a simple delivery so that when we leave, the customer can use their phone to the maximum without any hitches.”

 

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