Parallel Lines: Hurdles for UC

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With the mobility of today’s workforce increasing, access to unified communications is extremely critical to maintain maximum productivity and effective business operation.

However, for such services to be reliable, it’s absolutely vital they’re capable of flitting between the various cellular and Wi-Fi networks that one encounters without interrupting important activities.

In the past, a number of challenges have typically cropped up when looking to implement such technology. Complexity of use, lack of optimisation for mobile devices and poor integration with heterogeneous components all register high up the list.

But overcoming these hurdles presents a significant opportunity for both enterprises and resellers to improve mobility and productivity, delivering significant cost savings at the same time. Now more than ever, these goals are of the highest priority.

Unified communications is a growing area of the industry with the simplest solutions extending voice and PBX functions to mobiles.

But today, workers are starting to require access to all their core applications on their mobile devices.

Vendors are starting to focus their innovation on several areas, including the optimisation of applications for battery usage, simplification of the user interfaces and infusing applications with location and mobile context.

By implementing mobile unified communications workers can stay in contact both inside and outside the enterprise, enabling real time collaboration via various avenues regardless of their location.

Full article in Mobile News issue 446 (August 24, 2009).

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