Voda debuts UC solution for SMEs

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Vodafone has launched ‘One Net’, a unified communications proposition for the small and medium-sized business market, and a sister offer to its ‘One’ convergence play in the corporate sector.

Vodafone One Net is available via its direct and indirect channels, including its Yes Telecom distributor arm. Independent distributor Redstone, owned by the Daisy Communications Group, will also re-sell the proposition, and Vodafone is ramping up its third-party channels in the IT sector too.

One Net is a flat-rate proposition, available for re-sale on 24 and 36 months contracts. It offers SME customers a single geographic number for receipt of all fixed, IP and mobile voice communications. It also allows a single voicemail service.

Vodafone claims it will save clients 20 per cent on their regular telephony bill from disparate suppliers. It has also made the contract terms flexible so customers can scale up or down handset/service volumes according to vagaries of the economic climate.

The service, which sees all telephony hosted by Vodafone, can run with a virtual switchboard, rather than a fixed switchboard or a PBX, so businesses can route calls among staff members, whether office-bound or in the field. Callers can switch calls between fixed IP line and mobile phone mid-call. 

It works across multiple business sites, allows certain call handling functions to ensure calls go to correct internal departments and offers call quality monitoring.

Fixed calls are provided through Vodafone UK’s partnership with BT Wholesale; Vodafone owns network control of all mobile and IP services.

The One Net proposition will be upgraded through Q4 to incorporate further unified communications services, including email and other messaging services, as well as Vodafone internet service provision. Through next year, it will also offer cloud computing functions, hosted by Vodafone, and sundry ‘presence’ services.

Vodafone UK enterprise director Peter Kelly (pictured) said: “Our small and medium sized business customers have told us that they want to deal with one trusted communications provider who can support them in improving business efficiency, delivering outstanding customer service and improving cash flow whilst remaining responsive to changing business needs.

“Vodafone One Net delivers this by enabling businesses to work effectively in or out of the office, providing a one stop support service for fixed and mobile voice communications that also effectively reduces costs.”
 
Vodafone One, the corporate version of the service sold direct, launched in July. Vodafone said it has signed two significant service contracts so far.

 

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