O2 investigated by Watchdog

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O2 is being investigated by BBC TV programme Watchdog amid complaints of persistent signal problems in Hampshire. It will be broadcasted next week.

Television cameras arrived in the Hampshire town of Liphook this morning after complaints made regarding O2 spanning from September 1, over the loss of signal affecting the ability to make calls, send texts and use data services.

Residents in the local area claim the signal strength on O2 had been “perfect” until recently. All other networks in the area are said to be running fine.

Residents also claim the signal returned briefly on September 25, but has since either gone completely or become unreliable. Complaints are also understood to have been made to Ofcom.

O2 told complaining customers it had “raised the case” and listed the issue as “priority one”.

A Liphook online community forum, with almost 100 posts, also reveals customers in both consumer and business are seeking a rebate on line rentals and compensation for lost business caused by the lack of signal A number have already received compensation from O2.

It is the second time O2 will have appeared on the television show after investigations around it selling faulty Sony Ericsson K700i handsets with SMS problems in January 2005. O2 later replaced all faulty devices.

 

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