Demand for mobile health services


Lightspeed Research has released a survey of 1,000 UK consumers highlighting a demand for healthcare services via mobile phones.

According to Lightspeed’s survey, one in five of its respondents would like to be able to book a doctor’s appointment by SMS and more than half would like to receive appointment reminders by SMS also.

Forty-three per cent of respondents would like routine tests and screening reminders to be sent straight to their mobile phone, while 23 per cent would like to be able to receive tests results by SMS.

Thirty-one per cent would like to be able to request a repeat prescription by text. Additionally, those under the age of 35 are more likely to want to use texts to communicate with their doctor, but many older patients are also receptive to the idea. Nearly one quarter of those aged 45 to 55 also said they would like to be able to receive test results by text.