Mystery Caller: Roaming

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All the SIM cards used in our network mystery caller are privately purchased from independent dealers and retail shops. This means the networks have no way of knowing it’s Mobile News calling them.

6: 3

He said it would be very pricey and I’d do better just to buy a prepay SIM and handset out in Kenya.

Manner – 2/5
Understanding – 2/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 2/5
Total – 14/30

5: Virgin Mobile

For someone who didn’t know the first thing about Kenya, it was a useful piece of information plucked from nowhere.

Manner – 4/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 4/5
Overall – 4/5
Total – 22/30

4: T-Mobile

“Make sure you have enough credit and pack your charger.” Probably no need, but reminders I appreciated nonetheless.

Manner – 4/5
Understanding – 3/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 24/30

3: Vodafone

Despite the initial confusion, and the need for some prompting, Joleen’s answers were clear and direct.

Manner – 4/5
Understanding – 5/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 26/30

2: Orange

With the N95, I was instructed I could go to settings and select the network to roam from to when there – Safari Comm or Cel Tel.

Manner – 5/5
Understanding – 4/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 27/30

1: O2

Without any prompting, Azim covered all bases. She thanked me and wished me a good trip.

Manner – 5/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 5/5
Total – 30/30

Summary

For the most part, this was a tightly contested Mystery Caller and most of the networks dealt with my questions in quick time and with minimal fuss.

The only network to fall short was 3, which seemed unsure of itself at times due to the differing accounts of two CSAs.

Alex was probably on course for a podium fi nish but let himself down a little with his attempt to get me to sign up to a direct debit without much explanation. T-Mobile would have been closer to the others but for a couple of communication issues. Vodafone’s Joleen was informative but needed prompting while Arjay’s bright personality saw him nick second spot. However O2’s Azim was faultless.

Full review in Mobile News issue 450 (October 19, 2009).

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