XLN Telecom has announced a 25 per cent increase in customers during 2009. It has also scored record results in its annual customer service survey.
The London based B2B service provider for fixed line and mobile revealed today it increased its customer base by 25 per cent to more than 125,000 in 2009.
Its annual customer satisfaction survey found 94 per cent of the 700 customers polled would reccomend XLN, it claimed.
Other results of the survey revealed 86 per cent of respondents were happy with key areas such as billing and credit control, 72 per cent said they are ‘likely’ to recommend XLN based on price and 69 per cent said they would recommend XLN based on service received.
XLN Group chief executive Christian Nellemann said: “In an industry renowned for low customer satisfaction levels and high churn rates, we believe our customer satisfaction levels are creating a new benchmark in the independent telecoms sector.
“As a company, we deliberately don’t advertise on TV or use above-the-line advertising instead choosing to plough back potential marketing spend into lower product pricing, product innovation and customer service.
“We are therefore delighted to see our customer satisfaction scorings reach these levels. Word of mouth recommendations are always the most powerful form of marketing.”
XLN recently launched its first mobile services by partnering with Gamma Telecom and is expected to launch as a full MVNO in the coming months.