Orange to close Bristol call centre


Orange has announced plans to close a call centre in Bristol, a move that could result in up to 300 job losses.

In October the operator announced that it would be renewing its site strategy. The lease on Keypoint, the building in question, was due to expire and Orange decided it would not be renewed.

Around 500 staff will be relocated to a nearby building with up to 300 staff being given the choice of relocating to another call centre, with the nearest located in Plymouth. If they don’t take up this option, Orange will offer them a redundancy package.

An Orange spokesperson said: “As part of our strategy to improve, grow and evolve the company, we are continually looking at ways to ensure we are operating in the most efficient way. As such, we have been reviewing our building strategy and are proposing not to renew the lease for “Keypoint”, one building on our office campus in Bristol. 
“The affected staff will be relocated to other Orange buildings in Bristol, relevant to the division of the business they work for. However, with no other service operation in Bristol, staff from that division will be offered an opportunity to apply for work and a relocation package in our other service centres across the UK. For those service employees who do not wish to seek roles elsewhere in the business, redundancy packages will be available and employees will receive full support in finding alternative work.

“From today our collective consultation will begin to discuss this in more detail with all affected staff. There are no other Orange employees affected by this decision.”