T-Mobile adds 393k customers


T-Mobile grew its customer base by 2.3 per cent in 2009 compared with the previous year to 17.2 million, with 393,000 net additions. It now has 4.1 million contract customers (up 0.4 per cent) and 13.1 million prepay customers (up 3 per cent).

Revenue decreased year-on-year from £3.2 billion in 2008 to £3 billion in 2009, which it said was in part due to the regulatory impact of lower termination rates. EBITDA also tumbled from £708 million in 2008 to £544 million. However, data revenues increased by 40.5 per cent.

In the fourth quarter of 2009, is added 570,000 net customer and said it was the best ever December for connections. It found a marked reduction in contract churn, down from 2.2 per cent in the fourth quarter of 2008 to 1.9 per cent in Q4 2009.

Last year, T-Mobile underwent a large-scale integration of its network with 3 to provide a joint roll out of 3G base stations across the country.

In the wholesale market, it signed a deal with ethnic MVNO Vectone in October and it signed a deal with Viacloud in January this year.

T- Mobile UK managing director Richard Moat (pictured) said: “We have ended the year with strong customer growth and a notable improvement in performance in the second half compared with the first half of the year.

“During the second half, we have focused our market investments, refreshed our customer offers, improved our operating efficiency and leveraged our direct distribution channels. This has resulted in an increased customer base, strong growth in our data revenues, a marked increase in customer loyalty and a sharp increase in our profitability in the second half of the year.

“Competition in the UK mobile market continues to be fierce, but we enter 2010 with a different momentum and a stronger business platform and we look forward to our merger with Orange UK to bring further benefits to our customers and shareholders alike.”