Sharp End: New T-Mobile tariffs


T-Mobile has launched a new range of consumer tariffs, replacing its previous Combi and Flext tariffs. Tariffs start at £15 per month (on 24-month contracts), with one inclusive ‘booster’. These boosters give users an unlimited option of text, on-network minutes, landline calls, internet access, BlackBerry email, or a choice of international bundle options. They are also available as extras, chargeable at £5 per month each and users can have as many as they require.

Comparing new £25 per month two-year deals against Orange, the new T-Mobile ‘Pay Monthly £25’ plan seems very good value, both for the customer and the dealer. On Orange a comparable Racoon tariff pays £172 commission with eight per cent ongoing (base commission).

On T-Mobile the same tariff will earn the dealer £50 more upfront as well as pay 15 per cent ongoing. The customer also receives 200 more cross-network minutes as well as 200 more texts.

All in all these new tariffs seem great value for money and should be worth considering by dealers who seem to be having their consumer commissions cut back to near-nothing by the other networks. It’s a shame T-Mobile has such onerous clawback terms and will clawback over the slightest issue and point blank refuse to reverse or look into any clawback.

Recessionary clawback
On the subject of clawback, a few dealers have mentioned they have been receiving clawbacks for customers of theirs that have gone out of business due to the recession.

It’s one thing that dealers get clawbacks for customers that have gone out of business even though they have the correct proofs, but some dealers reckon they have mentioned to their distributors the names of customers that have gone out of business and then later found they have been clawed back by their distributor – raising concerns it is the distributor that has imposed the clawback on the dealer rather than the network imposing the clawback, and the distributor passing it on.

So if in doubt, and if you need to check with your supplier on whether or not they will impose clawbacks in certain situations, make sure you do not mention your customer by name, just in case.

Full article appears in Mobile News issue 457 (February 15, 2010).

To subscribe to Mobile News click here