Kcom Group has signed a three-year managed services contract with Daisy Communications Group to provide the reseller firm with inbound call handling and routing services.
Daisy will use Kcom’s Myriad call routing and voice response platform. It said it expects an enhanced level of automation for number translation services (NTS) it provides to its customers.
Daisy chief operating officer Gareth Kirkwood said: “We will use the flexibility of Kcom’s Myriad platform to develop our own range of inbound call solutions and meet the ever evolving requirements of our customers. For the first time our customers will have access to their own portal that will allow them to make more adds and changes to their NTS services, making the process more simple.”
Kcom executive chairman Bill Halbert said: “It is demonstration of our strategy of focusing our managed communications services business on higher value added services. The contract with Daisy Group gives us a substantial and potentially growing relationship with one of the fastest growing voice and data services providers in the UK.”
Kcom brought together firms Kingston Communications and Affiniti in November last year, the former providing connectivity and hosting solutions and the latter managing communication infrastructures and applications.
Kcom recorded a 7.2 per cent jump in profit (EBITDA) in the 12 months to March 31, from £65.1 million to £69.8 million, and a 22.3 per cent jump in operating profit in the period, from £30 million to £36.7 million. At the same time revenue dropped 12.6 per cent to £412.8 million, from £472.4 million.
Net debt was down significantly also, to £116.8 million from £157.9 million.
Halbert said: “This has been achieved through a number of successful financial measures, our increased focus on profitable customer relationships and actions to exit low margin commoditised revenue streams. We have restructured and refocussed our various activities and underpinned them with market leading partnerships. We’re well placed now to begin to grow both our Kingston Communications and Kcom businesses. We will achieve this by leveraging our core strengths and capability which are supported by our new strategic partnerships.”