Apple has issued an official response to customers complaining of dropped signal when holding the new iPhone 4.
New owners of the much-anticipated iPhone 4 have been complaining since soon after its release yesterday morning of problems with signal when holding the device. Some users are also reporting discolouration on the phone’s screen.
It’s understood the signal issue arises when users hold the phone by its metal sides in two opposite places. The metal bands surrounding the sides of the iPhone 4 act as antennas for the device, and the signal drop problem is reported to occur when users touch both of the black lines on the phone’s metal sides towards the bottom.
In response, Apple said: “Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas.
“This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.”
Apple is offering cases, known as a ‘Bumper’, in six colours for $29 (£19) from its online portal. With shipping predicted to take 5-7 working days, customers will have to suffer signal issues for a while longer.