Vodafone signs up Berkshire conveyor belt provider to its OneNet unified communications service, as sales start to come in
Berkshire firm Central Conveyor Belt Services (CCBS) has installed Vodafone’s OneNet unified communications solution for SMEs at its Thatcham headquarters, and claims to have streamlined its customer services and won business as a result.
OneNet has been slow to launch, but Vodafone has started to see orders come in from its direct sales team, and its indirect channel has started to install the system in their own bases to gain familiarity ahead of an expected September launch in the channel.
CCBS, a provider of conveyer belt systems, runs a 24-hour emergency call-out service, and said Vodafone fixed and mobile solution OneNet has helped improve this service guarantee to customers. OneNet allows staff to be reached on a single number, whether in or out of the office.
CCBS director Chris Goss said: “We have to be available to our customers 24 hours a day. When a repair isn’t made quickly, it costs our clients’ money. With OneNet, we now have a system that is completely flexible and removes the need for us to make any future investments in hardware. It’s making a real difference to the way we do business.”
Vodafone UK enterprise director Peter Kelly said: “Customers like CCBS are already seeing significant benefits from using Vodafone OneNet. We’re rolling out Vodafone OneNet to many more customers to help them integrate their fixed and mobile communications needs, giving them one single number for their point of contact and making it easy for them concentrate on running their business and maintain their competitive edge on the UK’s best network.”