BT expands global Unilever deal


BT has won an extension on its Unilever outsourcing contract worth an additional £144 million

BT has extended its outsourcing agreement with Anglo-Dutch multinational Unilever to cover broader communications solutions and reach across its business.

The revised deal is worth £144 million more in revenue to BT than its previous agreement with Unilever, itself worth €1 billion (£840m at today’s rates).

BT said the deal would see it improve provision of unified communications, messaging, supply chain and wireless technology for Unilever in 100 countries in the next four years.

Unilever functions BT supports include design, management and operation of its IT infrastructure.

BT’s integrated IT platform supports the firm in all its operating markets, and enables its data, voice, video and mobility services to around 1,000 sites.

The initial contract with Unilever, announced in 2002 to be worth around €1 billion, was considered the first global telecoms outsource contract undertaken by BT.

BT Global Services chief executive Jeff Kelly (pictured) said: “We are delighted that Unilever has chosen to extend its contract with BT. It is one of the largest customers in an important market for us.

“Our primary goal is to be a world class partner to it and help and support it achieve its ambitious transformation and growth plans in the coming years.

“Our aim is to deliver outstanding customer service and provide innovative propositions that will help Unilever’s business improve efficiency, drive out costs and deliver leading brands to its customers and consumers.”


  1. I live in the south….and we don't even get 2 meg in the Winchester area. Its useless, so much for the BT adverts. My brother in Holland, living in a small town, has just been upgraded from 40 to 80 meg. This country has a third world internet infrastructure, its embarrassing as well as a complete rip off.

  2. You would think they would provide fibre to larger towns but they dont seem to be, most of it seems to be down south too! I pay £30 a month to BT and get 2mb (live on a new estate) which is just unacceptable in this day and age.