Mystery Shopper: Leicester

Written by: Mobile News
Mystery Shopper: Leicester

Mystery Shopper wants a mobile, landline and internet package. Which of Leicester’s shops can offer such a deal, for the best money and best spec?

5: Carphone Warehouse

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5
Total – 19/30

4: O2

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 21/30

=2: Orange

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 24/30

=2: Virgin Media

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 24/30

1: Tesco

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 3/5
Total – 25/30

Summary

The total costs were comparable, and therefore negligible. Broadband speed was a consideration. But most of all the service was impressive, and no one performed badly.

Staff were well aware of their specific network provisions and they had information on hand to support them in most cases.

Tesco pipped Virgin and Orange to the post due to a much better explanation of what I could receive and the combined features of an Orange mobile tariff and Tesco home phone and broadband.

Full review in Mobile News issue 472 (September 13, 2010).

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Recent Comments

That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
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I will just add that EE is a complete rip off. They clearly don't have good reception in quite a few places. This is London I'm talking about as well! I consistently call then complaining t...
Maybe they shouldn't have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and th...

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