Mystery Caller: Camera phones

Written by: Mobile News
Mystery Caller: Camera phones

Mystery Caller is after a new phone with a decent camera on a £25 a month contract, ideally with around 300 minutes, unlimited texts and some data allowance. What could the networks recommend?

=5: O2

That’s a pretty big amount and stretching my budget a little too far. But she recommended the X10 over the Vivaz Pro, despite the extra cost

Manner – 4/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 2/5
Clarity – 3/5
Overall – 2/5
Total – 18/30

=5: Three

“The higher the better I guess,” I said, which Phil took as a cue to go off and hunt for the best deals he could find

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 18/30

4: Vodafone

“I would look to get a Nokia if I was you.” What about the poor little LG being championed a moment ago?

Manner – 3/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 3/5
Total – 21/30

3: T-Mobile

On this evidence, Chris was obviously tuned into how features translate to cost, and how cost fits into a successful sales pitch

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total 24/30

2: Orange

She even suggested the Nokia C3, which Sam described as “cracking little phone”, saying it looks like a BlackBerry with a full QWERTY keyboard

Manner – 4/5
Understanding –4/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 25/30

1: Virgin Mobile

“My mum’s the same with phones, although she’s only 40. Doesn’t want anything complicated, just simple to use,” he said

Manner – 5/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 26/30

Summary

This was a week when all the networks could score highly with some simple product knowledge and a smattering of pleasantries, which most did.

Virgin Mobile’s Marvin scored highly for building a picture of me and my needs and tailoring a package to suit, as did David at Orange. Nicola at T-Mobile displayed similar aptitude.

Vodafone’s Laura faltered when it became clear she wasn’t going to secure a sale then and there, almost forcing my bank details from me in order to close a deal.
Both Phil and Julianne from Three and O2 respectively let themselves down by disregarding my price range and working within their own parameters as they sniffed out a sale.

Full review in Mobile News issue 472 September 13, 2010).

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Recent Comments

That's your opinion, but it certainly wasn't the best way of phrasing it. That wasn't the only reason the EE advisor scored so poorly, which is made clear in the full review in issue 582 of Mobil...
your mystery caller clearly doesn't have a clue what he is talking about. that is not insensitive at all. quite the opposite....
I think you've entirely missed the point there, Marc. It's not about telling someone to go out to the shop (although that often loses points any way as its rare someone calls up a telesales line ...
I have to say, if you are indeed a blind person you should know it is a lot easier to actually go into a shop and feel the phone for yourself. your first comment about EE slammed them when in fac...
How can i place my contacts in order by first names please. Thank you Mrs Doreen Haggar ....
Only 2 months ago i buy this phone. Please advice any body knows...
I have bought a huawei ascend p7 suddenly networ operator inactive. How to active this?...
A good point made in the previous comment, but it was just the field facing engineers that were outsourced not all engineers. Some have since been insourced (QoS, radio planning etc). But agre...
I will just add that EE is a complete rip off. They clearly don't have good reception in quite a few places. This is London I'm talking about as well! I consistently call then complaining t...
Maybe they shouldn't have outsourced all their Engineers to Ericsson then! They were warned they were putting the network at risk, did they care? Did they heck, all comes down to the money and th...

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