Mystery Caller: Business sharer plans

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Mystery Caller’s company is looking to consolidate its workers calls and data spend into one business tariff, with nearly 50 devices needed and a monthly clawback of £15-£20 by each employee

6: Virgin Mobile

An unknown woman could be heard laughing in the background as he repeated the number in disbelief

Manner – 1/5
Understanding – 0/5
Knowledge – 0/5
Helpfulness – 1/5
Clarity – 0/5
Overall – 0/5
Total – 2/30

5: Vodafone

As for the email, 48 hours later and it still hadn’t arrived and so I never actually received a quote from Craig

Manner – 4/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 3/5
Total – 16/30

4: Three

As a sole trader, not a limited company, it would be harder to get a bulk number of handsets on one contract

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 18/30

3: O2

Matt suggested a full audit was needed to make sure my company was getting the right package to suit its needs

Manner – 4/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 4/5
Total 20/30

2: Orange

She was true to her word and within the hour I had a comprehensive quote in front of me

Manner – 4/5
Understanding –4/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 25/30

1: T-Mobile

Aiden boldly proclaimed that “T-Mobile’s share plan in the best in the market”

Manner – 4/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 27/30

Summary

Mystery Caller became Mystery Emailer this week, but there were still plenty of positives from the conversations I did have.

T-Mobile’s Aiden almost had me reaching for my cheque book by the end of the call such was his strong performance, likewise Emma at Orange who gave me a thorough offer before emailing it to me in a concise and timely manner.

O2’s Matt was competent and professional with his call back, and although Louise at Three could be given the same credit, she was a full 48 hours later in returning my call.

Vodafone’s Craig never actually came through with the goods, while Virgin sent me around the houses to get a ‘no, we can’t help you answer’.

Full review in Mobile News issue 474 October 11, 2010).

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