Mystery Caller: Cheap contract packages

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Mystery Caller is spending too much. He tops up £40 a month, and is looking for a package that will make calling and browsing cheaper. A new phone wouldn’t go amiss neither.

6: Virgin Mobile

She came back on the line, emerging from the silence like Dracula from the shadows

Manner – 2/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 12/30

5: Vodafone

He said he could offer me it for a discounted £25 tariff over the first 21 months of a 24-month contract

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 18/30

4: T-Mobile

“HTC is a leading manufacturer and they’re taking over from Nokia at the moment.”

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 3/5
Total – 19/30

3: Three

“It’s a mini version of the HTC Desire, which is the best phone available at the minute.”

Manner – 4/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 3/5
Total 21/30

2: O2

“The Vivaz is free on both deals and the phone alone would cost £300,” she said

Manner – 4/5
Understanding –3/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 22/30

1: Orange

“We can definitely save you money, I just need to work out what phone is best for you.”

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 24/30

Summary

There’s plenty of opportunity to bring my spending down with all the networks, but Orange’s Kim stood out with her charm and cheery attitude.

O2’s Sarah put in a similarly positive performance, and was happy to chat more casually than networks intent on a sale. Three’s two customer service representatives conspired to put in a decent showing, although I’m still unsure whether he was in and out of the office or court.

Laura at T-Mobile made a good push with value, o… ering to halve my monthly spend, but was quite loud making her seem a little aggressive, while Vodafone’s Chris was too hung up on the Desire for my liking. And Virgin Mobile’s Mary might as well have been asleep.

Full review in Mobile News issue 476 (November 8, 2010).

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