Mystery Caller: Camera phones

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Mystery Caller needs a replacement camera for the one he lost over Christmas. What can he get that will give him the joys of a decent snapper as well as the ability to edit and upload photos for £25 a month?

6: Virgin Mobile

“Also dear,” she said. Dear? “There is the Nokia C7 with an eight megapixel camera

Manner – 2/5
Understanding – 2/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 11/30

5: T-Mobile

She was no Batman, but I hoped I might instead be shepherded by the second best super hero in Gotham City

Manner – 3/5
Understanding – 2/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 12/30

4: Orange

I asked her about photography-related features. Silence. I thought she had used this handset herself

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 13/30

3: Three

“All that for £35,” Louise said. What? Hold on, that is £10 over my budget, and even more with the VAT rise

Manner – 4/5
Understanding – 1/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 2/5
Total – 15/30

2: Vodafone

“It was also able to plug into my TV meaning I could show off my photos to my dog and my Gran”

Manner – 4/5
Understanding –3/5
Knowledge – 2/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 2/5
Total – 17/30

1: O2

“After explaining all the functions, he then took the opportunity to tell me about the minutes on offer”

Manner – 4/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 26/30

Summary

Cat from Virgin should have been part of a girl band instead of driving customers crazy, and Robin from T-Mobile just couldn’t cut it on what should have been an easy call.

Teresa from Orange has potential but she focused on other selling points instead of the one that mattered, Louise from Three meanwhile knew her stu£ but rushed into the deal a little too fast without stopping to listen to exactly what the customer wanted.

Vodafone’s Simon also could have sold more based on the camera, but the way he slipped the N8 into the mix was impressive. O2’s CSA was very impressive – although it would be nice if he answered the phone with his name.

Full review in Mobile News issue 481 (January 31, 2011).

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