Mystery Caller: Social networking

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Mystery Caller decided it was time he took his ‘stalking’ habits to the next level. He wanted the best social networking phone out there for £30 a month

6: O2

“I was ringing for advice and he didn’t seem that keen to give it to me”

Manner – 1/5
Understanding – 0/5
Knowledge – 1/5
Helpfulness – 0/5
Clarity – 2/5
Overall – 1/5
Total – 5/30

5: Three

I didn’t see how insight into his personal life was going to help me in my search for a new handset

Manner – 2/5
Understanding – 2/5
Knowledge – 1/5
Helpfulness – 1/5
Clarity – 2/5
Overall – 2/5
Total – 10/30

4: Virgin Mobile

She asked again if she could call me back, which became downright annoying. I also didn’t appreciate her throwing services I hadn’t requested at me

Manner – 1/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 11/30

3: T-Mobile

Rachel handled me efficiently, answered my questions and didn’t attempt to thrust anything on me without my asking

Manner –4/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 4/5
Total – 22/30

2: Vodafone

Was the music an investment by Vodafone to soothe its customers? It should be

Manner – 4/5
Understanding –4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 23/30

1: Orange

Like an old sturdy car, Orange spluttered to life, but then cruised down the highway at full steam

Manner – 4/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 27/30

Summary

Once again the network CSAs had an open chance to take this week’s challenge and run with it. Some did just that, but others simply weren’t bothered.

Stephen from O2 resembled an old school teacher who is fed up with life and doing his best not to bite someone’s head off. Mark from Three, while slightly more polite, could easily have done better. Grace from Virgin was OK at first, but her persistent hawking almost tipped me over the edge. Rachel from T-Mobile was a breath of fresh air, genuinely seeming to care, while Dan from Vodafone had enthusiasm like no other. But it was Ms Orange who stole the show, with a truly intelligent display from someone who clearly knew what she was doing.

Full review in Mobile News issue 483 (February 28, 2011).

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