Distributor adds improvements to online job management system, aimed at giving partners easier management of their businesses
Daisy Distribution has relaunched its online job management system for partners, inTouch r3, following a review of the previous system to enable partners to give feedback on the functionality they would like to see on the new version.
The online processing system enables partners to submit jobs throughout the day and view the status of all jobs, while being able to access existing and archived jobs for updates and auditing.
It allows partners to store and access customer details, receive automated status updates, store associated contract paperwork, such as customer proofs of identification, and is also able to generate updates on customers that become eligible, making the base management information directly available to partners.
Partners can now create jobs and park them mid-process to work on them over a period of time before submitting them. The system is integrated with Daisy Distribution’s back office systems, providing real time information on available tariff, services and associated product combinations, as well as detailed information on job statuses.
Daisy Distribution head of marketing Julien Parven said: “We’re delighted to be launching the new and improved inTouch system, which allows partners to benefit from an ‘always-on’ facility, leading to reduced processing times and quicker payments.
“Ultimately, the new system will put the power straight into the hands of the partners and will allow them to be in control of their jobs every step of the way. Partners will also benefit greatly from the systems by being able to gain a deeper insight into their bases.
“This allows the partner to have absolute control over their workflow, improving the efficiency and quality of the business that we’re presenting to the network. From a Partner Principal perspective, this also means that they can start to manage their pipeline of business that is being presented to Daisy Distribution.”