Theft and vandalism causes O2 network outage

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Customers in parts of London, Kent and Sussex left with limited access to their mobile services

O2 customers in parts of East London, North London, Kent and East Sussex are experiencing problems making or receiving calls, texts or data after theft and vandalism at one of its operations sites in East London damaged the network.

O2 said it discovered the problem in the early hours of this morning and that and had made the site secure and informed the police.

Its engineers are on site now working to replace the stolen equipment and repair the vandalism, and said it expected its network to be fully operational by some point today.

The operator said it was a well organised theft which targeted the operations site and added it has extensive continuity plans which it is bringing into effect now but that the nature of this theft has prevented it from restoring service immediately.

 

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