New sales and service director at O2


Former RBS and NatWest executive Feilim Mackle to replace Cheryl Black in July

O2 has appointed former banker Feilim Mackle as its new sales and service director. He will take on the role which was created in December, this July.

Mackle who has held senior roles at NatWest, The Royal Bank of Scotland (RBS) and most recently as chief operating officer at Resolution Limited will be responsible for delivering “a seamless and consistent” experience across all of the operator’s channels.

He takes over from Cheryl Black who announced in December she would leave O2 to concentrate on non-executive roles.

Speaking about the appointment O2 chief executive Ronan Dunne said : “Our customer service is acknowledged to be the best in the market, but the bar is rising higher and higher as we launch new services and enter new markets such as O2 Money and O2 Insurance.

“Feilim, with his formidable track record, will now lead us into the next phase and deliver our vision for the future of sales and service”.

Mackle said: “This is a terrific opportunity to join a company that wants to continually excel in understanding and meeting customer needs in a competitive, innovative, industry.”