Mystery Shopper: Peterborough

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Mystery Shopper is looking for a new deal and wants to try prepay. It needs to include free texts, data and minutes for about £15 a month. Can this deal be found?

5: Phones 4U

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 3/5
Total – 21/30

4: O2

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 5/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5
Total – 22/30

3: Orange

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5
Total – 24/30

2: Tesco

Product range – 3/5
Product knowledge – 5/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 26/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 29/30

Summary

O2 and Orange could not give me the data allowance I required without going over my budget. Orange offered fewer minutes than the Three store was offering, but more texts. O2 was a tad expensive and not so flexible in the minutes it was offering.

Phones 4U recommended the Three network but seemed frustrated by my budget. Tesco recommended the right deal, but just for the extra 100 minutes and customer service, the Three store was the pick of the bunch.

Full review in Mobile News issue 492 (July 4, 2011).

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