Mystery Shopper: Solihull

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Mystery Shopper is looking for a handset that is cheap, durable and good on battery life for festivals, so they won’t need to take their expensive one. What is available?

=4: Three

Product range – 5/5
Product knowledge – 2/5
Airtime knowledge – 4/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5
Total – 20/30

=4: Carphone Warehouse

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 5/5
Total – 20/30

3: Orange

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 23/30

2: Vodafone

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 24/30

1: Go Mobile (Independent)

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 3/5
Total – 25/30

Summary

I would recommend the Go Mobile store, simply for the time they spend with you and the fact that they actually listen.

O2 did recommend a very good handset, but its price and features didn’t fit my requirements and was out of my budget. Adrian at Carphone Warehouse made a good recommendation, but I found he was uninterested in talking to me about the cheaper handsets.

Dave at Orange and Russell at Go Mobile were both good with their recommendations and their customer care, but I would still be paying quite a bit for a handset that I would only use very occasionally.

Full review in Mobile News issue 493 (July 18, 2011).

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