Mystery Shopper: Nottingham

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Mystery Shopper is looking for a handset with a sat-nav facility, for about £100, and also needs the handset to be easy to use

5: Vodafone

Product range – 4/5
Product knowledge – 0/5
Airtime knowledge – 3/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 3/5
Total – 10/30

4: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 22/30

3: Orange

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 25/30

2: O2

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 4/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 26/30

1: Carphone Warehouse

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 28/30

Summary

I was impressed with Angela in the Carphone Warehouse store: she made a good recommendation, gave a demonstration and showed me a handset with a very good saving.

Suraj at the Vodafone store didn’t have a clue about the best handset to recommend and told me to call customer services. Other stores were helpful but just couldn’t deliver on my needs. If you are looking for a good handset with sat-nav, at a great saving, I would recommend customers visit the Carphone Warehouse in Nottingham.

Full review in Mobile News issue 494 (August 1, 2011).

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