Mystery Shopper: Newport (Isle of Wight)

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Mystery Shopper is looking for a durable, waterproof handset, as theirs has been broken numerous times. Is there anything in the market that will do the trick?

5: Phones 4U

Product range – 2/5
Product knowledge – 2/5
Airtime knowledge – 2/5
Questioning ability – 1/5
Sales ability – 1/5
Shop appearance – 3/5 
Total – 11/30

4: O2

Product range – 2/5
Product knowledge – 4/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5
Total – 17/30

3: Go Mobile (Independent)

Product range – 3/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 21/30

2: Carphone Warehouse

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 2/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 23/30

1: Orange

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 26/30

Summary

A mixed result from some very busy stores this week.

O2 and Phones 4U did not havea choice for my needs and could only recommend handsets that didn’t really meet my requirements. Both Carphone Warehouse and Go Mobile recommended The Samsung B2710 and Motorola Defy, but failed to give me a demonstration; however, these were good recommendations.

Ashley in the Orange store had great customer service and recommended a good handset for my needs; she also gave me a demonstration, even though she was obviously very busy. I would recommend going to the Orange store for the demonstration and customer service.

Full review in Mobile News issue 495 (August 15, 2011).

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