Company launches care service offering customers an eight-hour response time, promising to refund partners if promise isn’t met
Wholesale aggregator Daisy Wholesale has launched a new eight-hour ‘Premium Care’ service for its partners, promising to fully refund them if it fails to meet its promise.
Premium Care is an advancement on the company’s existing Standard Care and Enhanced Care services, offering 40 and 20 hour response times respectively.
Enhanced Care subscribers will now be able to upgrade to Premium Care through its Repair Expedite service, where users pay a one-off charge.
Partners can also now request early morning or evening appointment slots. Charges for these appointments apply to customers on the Standard Care service, but are free to those on the Enhanced and Premium Care options.
Daisy Wholesale operations director Paul Richens said: “Daisy Wholesale is always looking for new ways in which we can improve our customer service and recognise how critically important is is that customers’ networks are kept up-and-running.
“Every time a customer has a fault, they can be losing money. We want to make sure the impact this has on their business is kept to an absolute minimum.”