Mystery Shopper: Birmingham

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Mystery Shopper is looking for a good-value contract handset that can do full HD video recording and upload videos to sites such as YouTube

5: Virgin Media

Product range – 3/5
Product knowledge – 2/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 5/5 
Total – 17/30

4: Orange

Product range – 5/5
Product knowledge – 1/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 20/30

3: O2

Product range – 5/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 2/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 22/30

2: Vodafone

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 23/30

1: Phones 4U

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 26/30

Summary

Phones 4U’s store was by far the best – sitting down with me and demonstrating the handset. Levi at Vodafone made a good recommendation, but I would like to have been shown more choices.

At O2, the recommendation of the Samsung Galaxy S II was good, but I would have liked a demo. I was disappointed Dan at Orange did not know about video recording features on the handsets.

Usman at Virgin was knowledgeable about media packages, but I was disappointed with the handset advice I received.

Full review in Mobile News issue 498 (September 26, 2011).

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