Mystery Caller: Gaming phones

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It’s time for a new phone and with £150, Mystery Caller wants a handset that will give him healthy access to games, as well as a decent platform for the best playing experience possible

6: Virgin Mobile

I stopped him when he asked for my address and told him I wasn’t there to sign up to the army

Manner – 2/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 1/5
Clarity – 2/5
Overall – 2/5
Total – 9/30

5: Orange

Workmen blaming their tools came to mind

Manner – 3/5
Understanding – 2/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 12/30

4: Vodafone

jo didn’t seem too keen to tell me about a phone I ultimately wouldn’t be buying from her

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 13/30

3: T-Mobile

This didn’t impress me, and neither did her next piece of information

Manner –3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 3/5
Overall – 3/5
Total – 15/30

2: O2

A great relief to know I wouldn’t be left purple-faced when closing in on my high score

Manner – 4/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 3/5
Total – 21/30

1: Three

Ruta was confident and portrayed this through the way she spoke to me

Manner – 4/5
Understanding – 5/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total – 25/30

Summary

It was an average performance from the CSAs, who despite the opportunity the task presented, failed to bite when it counted.

Rowley at T-Mobile sounded almost asleep for the entirety of the phone call, while Orange’s Kerry didn’t answer a single question that the task presented her with.

Jo at Vodafone, despite the fact she couldn’t sell me a phone there and then, could have helped out more; and Mandy, Although very nice, was way off the mark with the phone she presented me with.

Karen at O2 put in a strong performance, but in the end was no match for Three’s Ruta, who swept away all the competition with a top-notch CSA performance.

Full review in Mobile News issue 498 (September 26, 2011).

 

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