Retailer denies theft of cards from any stores despite message posted on Tastecard website stating otherwise
A batch of vouchers worth £70 each have been stolen from the Carphone Warehouse and sold through auction site eBay for a fraction of the cost.
Carphone Warehouse and Best Buy have partnered with voucher company Tastecard, to offer a free 12-month membership when customers purchase an airtime contract or prepay handset priced £45 and above.
Tastecard vouchers offer 50 per cent discount deals across 5,000 UK restaurants. Vouchers contain an eight-digit redemption code to be activated online.
The Tastecard website displayed a message on its activation page alerting customers that cards stolen from the Carphone Warehouse were being sold through eBay and would not be activated or refunded.
The message read: “We are aware of a batch of scratch cards that have been stolen from the Carphone Warehouse and are currently being sold on eBay.
“If you attempt to redeem a Tastecard using a code purchased from eBay, a membership will not be sent out, your details will be retained, and you will not be entitled to a refund.”
However, the message, which had been displayed on the site since the end of September, was removed within a few hours of Mobile News contacting Carphone Warehouse for further information.
A Carphone Warehouse spokesperson denied any cards from its promotion had been stolen from any of its retail stores and it had no evidence of any misconduct from any employees.
eBay has told customers who have purchased the now deactivated cards and raised a case through its ‘Resolution Centre’ they will receive a refund.